Politique de remboursement

We have 30-day return policy. Which means you have 30 days counting from the product delivery day, to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at doublejoystoresltd@gmail.com Please note that returns will need to be sent to the address which will be given after assessing the return conditions.

If your return is accepted, we will send you a return shipping label. Also, instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at doublejoystoresltd@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of the order delivery. As stated above, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please, you will be responsible for the return shipping fees payment.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 20 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 25 business days have passed since we have approved your return, please contact us at doublejoystoresltd@gmail.com