Shipping policy
At DoubleJoy Store, we are committed to delivering your orders efficiently and transparently. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at www.doublejoystore.com. By placing an order with us, you agree to the terms outlined in this Shipping Policy.
Order Processing Time
All orders are typically processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons, promotions, or high-demand periods, processing times may be slightly extended. You will receive a confirmation email once your order has been successfully placed and another notification when your order has been shipped.
Shipping Destinations & Methods
DoubleJoy Store ships to multiple regions depending on product availability and supplier location. We work with reliable logistics partners to ensure safe and timely delivery. Available shipping methods and estimated delivery times will be displayed at checkout based on your destination.
Estimated Delivery Time
Delivery times vary depending on your location and the product ordered. On average, orders are delivered within 7–20 business days after shipment. Please note that international shipments may be subject to customs clearance, which can cause additional delays beyond our control.
Shipping Costs
Shipping fees are calculated at checkout and depend on factors such as destination, product weight, and shipping method. From time to time, DoubleJoy Store may offer free shipping promotions, which will be clearly stated on the website.
Tracking Your Order
Once your order has been shipped, a tracking number will be provided via email. You can use this tracking number to monitor the status of your delivery. If tracking updates are temporarily unavailable, please allow a few days for the carrier’s system to update.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer and are not included in product prices or shipping fees.
Shipping Issues & Support
If your order is delayed, damaged, or missing, please contact our customer support team with your order number. We will review the issue and work with our shipping partners to provide a resolution in line with this Shipping Policy.
DoubleJoy Store reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page to ensure you are always informed.